COOKIE POLICY

Cookie Policy

Last Updated: January 22, 2025

This Cookie Policy explains how Lumen Technologies ("we," "our," or "us") uses cookies and similar technologies when you visit our website lumentech.com.au. This policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us understand how you use our website, remember your preferences, and improve your overall experience.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure areas access, and form submissions.

These cookies cannot be disabled as they are essential for the website to work.

Examples:

  • Session management
  • Security authentication
  • Form data retention

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Examples:

  • Google Analytics (visitor statistics)
  • Page view tracking
  • User behavior analysis
  • Performance monitoring

Functionality Cookies

These cookies allow our website to remember choices you make (such as your language or region) and provide enhanced, more personalized features.

Examples:

  • Language preferences
  • User interface customization
  • Location settings

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or third-party advertising partners.

Examples:

  • Google Ads conversion tracking
  • Facebook Pixel
  • Retargeting campaigns
  • Ad performance measurement

3. Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to provide analytics, advertising, and other services:

Google Analytics

Tracks website usage and provides insights into visitor behavior

Google Ads

Measures ad performance and enables remarketing

Social Media Platforms

Enables social sharing and tracks social media campaign performance

These third parties have their own privacy policies, and we have no control over their cookies. We recommend reviewing their privacy policies for more information.

4. How Long Do Cookies Last?

Session Cookies

These are temporary cookies that expire when you close your browser. They are used to maintain your session while browsing our website.

Persistent Cookies

These cookies remain on your device for a set period (from days to years) or until you manually delete them. They remember your preferences and actions across multiple browsing sessions.

5. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in several ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. Note that disabling cookies may affect your experience on our website.

Browser cookie management guides:

Opt-Out Tools

You can opt out of specific third-party cookies:

⚠️ Important: If you disable or refuse cookies, some features of our website may not function properly, and your user experience may be limited.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page with an updated "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we use cookies.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: