Last Updated: January 22, 2025
These Terms of Service ("Terms") govern your use of the Lumen Technologies website (lumentech.com.au) and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy. These Terms apply to all visitors, users, and others who access or use our services.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services following any changes indicates your acceptance of the new Terms.
Lumen Technologies provides the following services:
Specific deliverables, timelines, and pricing will be outlined in individual project proposals or contracts.
All projects begin with a detailed proposal outlining scope, deliverables, timeline, and pricing. Work will commence only after both parties have agreed to and signed the proposal or contract.
Clients agree to:
While we strive to meet all agreed deadlines, timelines are estimates and may be affected by client delays, scope changes, or unforeseen circumstances. We will communicate any potential delays as soon as possible.
All prices are in Australian Dollars (AUD) unless otherwise stated. Payment schedules will be outlined in individual project agreements, typically requiring:
Invoices are due within 7 days of issue unless otherwise agreed. Late payments may incur interest charges of 2% per month or the maximum allowed by law.
Deposits are non-refundable once work has commenced. Refund policies for specific circumstances will be addressed on a case-by-case basis.
Clients retain all rights to content, materials, and information provided to us. By providing content, you grant us a non-exclusive license to use it for the duration of the project.
Upon full payment, clients receive full ownership rights to the final deliverables. We retain the right to use the work in our portfolio and marketing materials unless otherwise agreed in writing.
Projects may include third-party resources (fonts, stock images, plugins, etc.) that require separate licensing. We will clearly identify such resources and assist in obtaining necessary licenses.
We warrant that all work will be performed with reasonable skill and care, and will function substantially as specified in the project agreement.
Unless otherwise stated, we provide 30 days of complimentary support following project delivery to address bugs or issues directly related to our work.
Our services are provided "as is" without any warranties beyond those explicitly stated. We do not guarantee specific results, traffic, conversions, or business outcomes.
To the maximum extent permitted by law, Lumen Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from:
Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
Clients may terminate a project at any time by providing written notice. Upon termination, clients will be invoiced for all work completed to that point, plus any non-refundable expenses incurred.
We reserve the right to terminate a project if:
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This obligation continues after project completion.
Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law.
These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
These Terms, together with any project-specific agreements, constitute the entire agreement between you and Lumen Technologies.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
If you have any questions about these Terms of Service, please contact us: